Here at ARK India, a leading supply chain solutions company in India, there are endless challenges, rewards, and opportunities across the nation. We have a culture that fosters innovation and values a diverse and inclusive workplace. ARK is made up of strong, smart people dedicated to doing their best work and driving success for our customers.
We are a fast developing organization, and therefore, we continually seek talented and ambitious professionals. We believe that people drive an organization towards development. An organization can be truly successful, only if it has talented people with the right attitude. Therefore, our prospective employees go through a rigorous recruitment and selection process, followed by a training regime.
The Operations Manager for Multi-Location & Multi-Client Warehouses is responsible for overseeing and optimizing the operations of multiple warehouses serving different clients in various locations. This role involves managing the day-to-day functions across multiple facilities, ensuring consistent performance, maintaining high levels of customer satisfaction, and achieving operational efficiency. The Operations Manager will lead diverse teams, streamline processes, and collaborate with clients to meet their specific needs while adhering to safety, quality, and cost standards.
Key Responsibilities:
Multi-Location Warehouse Operations Management:
Oversee the operations of multiple warehouse facilities in different geographic locations, ensuring alignment with company objectives and client requirements.
Coordinate between locations to maintain consistent operational standards and best practices across all sites.
Optimize warehouse layouts, workflows, and inventory management across multiple facilities to improve efficiency and reduce costs.
Ensure that warehouse operations align with client expectations, including order fulfillment, shipping, and receiving.
Client Relationship Management:
Act as the primary point of contact for clients regarding warehouse operations, ensuring their needs are met consistently.
Collaborate with clients to understand their specific requirements, such as inventory levels, special handling, and shipping preferences.
Develop and maintain strong relationships with key clients to ensure satisfaction, retention, and long-term partnerships.
Address and resolve client issues, complaints, or service disruptions promptly and professionally.
Team Leadership & Management:
Manage and lead warehouse supervisors and teams across multiple locations, ensuring a consistent level of service and performance.
Provide leadership and guidance to warehouse staff, ensuring that all employees are trained, motivated, and empowered to perform at their best.
Conduct regular performance reviews, provide coaching, and implement corrective actions as needed to improve team productivity.
Foster a positive, safe, and collaborative work environment across multiple locations.
Inventory & Supply Chain Management:
Oversee inventory management across all warehouse locations, ensuring accuracy and timely order fulfillment.
Coordinate with supply chain teams to ensure that inventory levels are aligned with client demands and forecasted needs.
Implement effective inventory control processes and systems to track stock movements across multiple locations and prevent discrepancies.
Process Optimization and Efficiency:
Analyze warehouse operations and identify areas for improvement across all locations to enhance productivity, reduce waste, and improve cost-effectiveness.
Implement lean or continuous improvement methodologies to streamline warehouse workflows, increase throughput, and improve customer satisfaction.
Work with internal teams to enhance operational systems, including Warehouse Management Systems (WMS), to ensure real-time data visibility across multiple locations.
Compliance and Safety:
Ensure all warehouse operations comply with safety regulations, company policies, and industry standards across all locations.
Monitor and enforce adherence to health and safety protocols, conduct safety training, and ensure a safe working environment.
Stay updated on relevant laws, regulations, and industry trends to maintain compliance and mitigate operational risks.
Performance Metrics and Reporting:
Establish and track key performance indicators (KPIs) to measure the success of warehouse operations, including order accuracy, inventory turnover, and shipping times.
Prepare and present detailed performance reports to senior management and clients, outlining operational performance, challenges, and opportunities for improvement.
Regularly assess operational performance against client expectations, and adjust strategies as needed to meet evolving requirements.
Budgeting & Cost Management:
Develop and manage the operations budget for multiple warehouse locations, ensuring that costs are controlled while maintaining high service levels.
Monitor and manage labor costs, inventory management expenses, and other operational expenditures to meet financial goals.
Collaborate with senior management to implement cost-saving strategies and initiatives across multiple locations.
Technology Integration:
Utilize warehouse management systems (WMS), Enterprise Resource Planning (ERP) systems, and other technological tools to improve operational efficiency and communication across locations.
Evaluate new technologies and automation solutions to optimize warehouse operations and improve overall performance.
Skills and Qualifications:
Education:
Bachelor's degree in Supply Chain Management, Business Administration, Logistics, or a related field (preferred).
High school diploma or equivalent required.
Experience:
At least 5-7 years of experience in warehouse operations, with at least 3 years in a managerial or multi-location role.
Proven experience managing operations for multiple clients or multi-site warehouse operations.
Experience with warehouse management systems (WMS) and inventory control.
Skills:
Strong leadership and people management abilities, including the ability to lead cross-functional teams across multiple locations.
Excellent communication skills, with the ability to interact effectively with both clients and internal teams.
Strong organizational and multitasking abilities, with experience managing competing priorities.
Knowledge of inventory management, logistics, supply chain management, and warehouse operations best practices.
Proficiency in using technology and data analytics to optimize operations.
Strong problem-solving and conflict resolution skills.
Certifications (optional but preferred):
Lean Six Sigma, PMP, or other relevant certifications in operations or supply chain management.
Physical Requirements:
Ability to travel between multiple warehouse locations as needed.
Ability to work in a warehouse environment with varying conditions, including temperature-controlled areas.
Working Conditions:
Full-time position, weekend work based on client needs or operational demands.
Travel between multiple locations is required.
Flexible hours based on client needs, peak seasons, and operational demands.
